JOIN OUR MISSION

Pets Sanctuary is a fully remote nonprofit rescue organisation. Our team works from everywhere — united by one purpose: giving every animal a second chance.

Work That Matters

At Pets Sanctuary, there is no commute, no headquarters, and no corner office. There is only the work — and the work changes lives. Every member of our remote team plays a direct role in rescuing animals, supporting our 500+ partner shelters, coordinating veterinary care, and helping animals find the loving homes they deserve.

We are a small, passionate, and highly collaborative team. We hire people who are self-directed, deeply empathetic, and motivated by mission over convenience. If that sounds like you, we would love to hear from you.

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100% Remote

Work from wherever you do your best work. We are a remote-first organisation and always will be.

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Mission-Driven

Every role at Pets Sanctuary connects directly to the animals we serve. Your work has a daily, measurable impact.

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Collaborative & Supportive

Small team, big hearts. We communicate openly, support each other across time zones, and celebrate every win — especially the four-legged ones.

Open Positions

We currently have 1 open position. We hire carefully and deliberately — because the right people make all the difference.

TELEHEALTH COORDINATOR

Veterinary & Care Operations

NOW HIRING

Location

Remote — Worldwide

Employment Type

Full-time

Salary Range

$70,000 — $100,000

Coordinate telehealth appointments between our foster families, adopters, and our network of 200+ veterinary partners — ensuring every animal in our care receives timely, consistent, and compassionate follow-up.

ABOUT THIS ROLE

Pets Sanctuary operates without a physical shelter. Our animals live with foster families and partner shelters across the country — which means veterinary follow-up, health check-ins, and post-adoption care all happen remotely. The Telehealth Coordinator is the human bridge between our animals, their caregivers, and our veterinary partners.

This is a deeply meaningful role. You will be the person that a worried foster parent calls at 9pm when their newly rescued dog won't eat. You will be the one who schedules the video consultation that catches a health issue before it becomes a crisis. You will be the reason an animal thrives in their new home rather than being returned.

We are looking for someone who is organised, warm, and genuinely passionate about animal welfare — someone who can manage a busy schedule of virtual appointments while also being the calm, reassuring voice that fosters, adopters, and vet partners rely on.

KEY RESPONSIBILITIES

Telehealth Scheduling & Coordination:

— Schedule and manage virtual veterinary appointments between foster families, adopters, and our 200+ vetted veterinary partners across the country
— Maintain a clear and organised appointment calendar using our remote coordination tools
— Send appointment reminders and preparation guides to all parties ahead of each consultation
— Follow up after every appointment to confirm outcomes, next steps, and any follow-up care needed

Foster & Adopter Support:

— Serve as the first point of contact for foster families and adopters who have health or welfare concerns about animals in their care
— Triage incoming welfare concerns and escalate urgent cases to the appropriate veterinary partner immediately
— Conduct regular scheduled check-in calls or video calls with foster families to monitor animal wellbeing
— Maintain detailed, accurate records of every animal's health history, appointments, and care notes

Veterinary Partner Liaison:

— Build and maintain strong working relationships with our network of veterinary partners
— Coordinate with vet partners to ensure capacity, availability, and consistent quality of telehealth consultations
— Communicate any patterns, recurring issues, or concerns from the field back to our Partner Liaison and Rehabilitation teams

Rehabilitation Programme Support:

— Work alongside our Rehabilitation Specialists to schedule wellness check-ins for animals currently in our rehabilitation programme
— Flag behavioral or physical concerns observed during check-ins to the relevant specialist for follow-up

Reporting & Administration:

— Maintain up-to-date animal health records in our case management system
— Produce weekly summaries of appointment activity, outstanding follow-ups, and animal welfare flags for the Director of Veterinary & Care Operations
— Contribute to ongoing improvement of our telehealth coordination processes and tools

REQUIREMENTS

Essential:

— Minimum 2 years of experience in a veterinary, animal welfare, healthcare coordination, or telehealth scheduling role
— Exceptional organisational skills — you are the kind of person who never lets something fall through the cracks
— Strong written and verbal communication skills — you will be talking to worried pet owners, busy vets, and everything in between
— Confident and comfortable working independently in a fully remote environment
— Proficiency with digital scheduling tools, video conferencing platforms (Zoom, Google Meet), and cloud-based case management or CRM systems
— Genuine passion for animal welfare — this is not just a coordination job, it is a care role
— Reliable high-speed internet connection and a quiet, professional home working environment

Desirable:

— Veterinary nursing, veterinary technician, or animal care qualification
— Experience working with rescue animals, foster networks, or shelter management systems
— Familiarity with telehealth platforms used in veterinary settings
— Experience working across multiple time zones in a remote team

WHAT WE OFFER

— Salary: $70,000 — $100,000 annually, commensurate with experience
— 100% remote position — work from anywhere in the world
— Flexible working hours, with core availability required during agreed time windows for scheduling
— Paid time off and public holidays
— Access to the full Pets Sanctuary team support network and communications platform
— The genuine satisfaction of knowing your work directly improves the lives of rescued animals every single day
— A front-row seat as Pets Sanctuary grows — we are expanding our network and our team, and this role grows with us

OUR HIRING PROCESS

1. Submit your application by email (details below)
2. Initial screening call with our Community Director — 20 minutes, informal
3. Skills interview with the Director of Veterinary & Care Operations — 45 minutes via video call
4. Short practical task — we will ask you to demonstrate how you would handle a sample scheduling scenario
5. Final conversation with the founding team
6. Offer and onboarding

We aim to move quickly. From application to offer, our typical process takes 2 to 3 weeks.

APPLY FOR THIS POSITION

Clicking Apply will open your email client with a pre-filled message. Please attach your CV and a brief cover letter telling us why this role is the right fit for you.

Don't See Your Perfect Role?

We are always growing. If you are passionate about animal welfare and believe you have something to offer Pets Sanctuary, we would genuinely love to hear from you. Send us an open application and tell us how you can contribute to our mission.

Send an Open Application

Pets Sanctuary is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, disability, or any other protected characteristic.